Terms and Privacy

Cancellation Policy

Children are welcome to stay, although we do not offer cots, extra beds or family rooms.

Maximum occupancy 2 per room and children must always be accompanied by an adult.

Please note under 18’s are not permitted in the bar area after 6pm.

Mulberry Tree is committed to privacy for everyone who accesses our website. This site, https://www.mulberrytree.co.uk/, only collects personal data about you as needed to provide you with outstanding service, and to help process your request or provide you with information.

Your rooms are available to check in from 3pm and before 10pm

No check in is available after 10pm,  guests would be regarded a now show and charged accordingly/no refund given

 

Check in on Sundays and Mondays – We are closed on these days except for accommodation. You will receive remote check-in instructions on day of arrival.

 

Please vacate your rooms by 10.30am

(Reminder we are closed on Sundays so no facilities available after breakfast and check out)

TERMS AND CONDITIONS

They are boring but necessary to give clarity and transparency for guests and staff alike and avoid any issues after booking. Please therefore take a moment to read in full the terms and conditions below

 

BOOKING AND CANCELLATION INFORMATION

All rates are subject  to availability

Room reservations require pre payment in most cases, unless prior agreement – please see the booking terms and conditions against the rate plans below.  Bookings made via a 3rd party website are mandated by their terms and we have no control over them.

Advance Purchase

Rooms will be prepaid and will not transferable and non-refundable.  Rooms do not include breakfast

Peak Non-refundable

Rooms will be prepaid and will not transferable and non-refundable. Rooms do not include breakfast

Best direct rate

Rooms will be prepaid on booking and are a room only rate (do not include breakfast) unless you have chosen the Bed & Breakfast package

1 to 3 room nights can be cancelled until 2pm the day prior to arrival without charge. Your payment will be refunded when cancelling, but can take up to 10 working days to process.

4 – 7 room nights can be cancelled over 14 days prior to arrival without charge. Your payment will be refunded when cancelling, but can take up to 10 working days to process.

8+ room nights, cannot be cancelled within 28 days of first date of arrival, 100% charge will be made.

Room nights definition = number of nights a room is booked.  i.e. a 2 night stay = 2 room nights,  4 rooms for a 2 night stay = 8 room nights.

Cancellation policy may vary for larger bookings. These will be advised at time of booking.

Guests must arrive by 10pm on the day of booking. After this time there is a remote check-in and you will need to obtain the codes so please call us if you are going to arrive after 10pm.

We will automatically issue a cancellation email when you cancel a booking. You should make sure you have this. No disputes about cancellation will be considered without the proof of cancellation email. Verbal cancellation alone is not proof of cancellation.

Cancellations must be made through original booking platform. If you have booked through a third party booking platform i.e Booking.com we cannot make any amendments or cancellations to these bookings. You must do direct with the original booking agent and cancellation charges will vary dependent on terms agreed.

Bookings made through third party booking agents do not include breakfast. This can be added directly with us at additional cost when you check in if required.

Room selection is not guaranteed, we will do our best to accommodate you in the room chosen but occasionally we may have to move guests into other rooms.

No disputes re cancellation charges will be considered without this proof of cancellation email.
Verbal cancellation alone is not proof.

Rooms booked through external booking platforms such as Booking.com  must be made through the original booking platform. Cancellations will be dependent on terms agreed at time of booking but are usually non refundable. We cannot make any amendments or cancellations to these bookings.

Damages

We reserve the right to invoice guests for any damages, accidental or otherwise to our premises and contents. Any missing items from your room will be charged accordingly and treated as theft.

Privacy Statement


This website will not share any personal information with third parties & will always treat any personal data that we collect in line with the 2018 General Data Protection Regulation (GDPR) guidelines.
We are committed to protecting your privacy and security. Whenever you provide personal information, we will treat that information in accordance with this policy, current UK Data Protection legislation and Internet best practice.

Our Privacy Policy

We are committed to ensuring that your privacy is protected & understand the need for protection of all information provided to us by you. By providing us with your personal data, whether through the website or otherwise, you consent, agree and accept that we as well as our representatives may collect, use, disclose & share among ourselves your personal data as directed in this policy.
 
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site or over the phone.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
 
Company; MILLIGAN HOTEL & RESTAURANT COMPANY LIMITED
MILLIGAN HOTEL & RESTAURANT COMPANY LIMITED is a registered data controller with the information Commissioners Office
 
Our registration details are;
Registration number ZA389065
Date registered – 22/05/18
 
We collect information from you when;
We collect information when you register with us on our website, or login to our website.
We also collect information when you contact our reservations/staff to make a booking or use the facilities in the hotel or restaurant.
We have CCTV installed in various areas of the premises for the prevention and detection of crime and employee monitoring.
We collect information about customers, staff, suppliers, enquirers.
 
Information that typically may be collected –
  • Full or partial contact details including names & addresses, telephone & email details
  • Any special requirements
  • Car registration for security purposes
  • We may collect payment card information for purchasing or guaranteeing use of our products or services
  • If you connect with us via social media links your profile maybe kept in our social media stores
Passport details are required for overseas guests.
 
If you provide us with any personal data relating to a third party i.e. spouse, colleague etc.., by submitting such information to us, you represent to us that you have obtained consent of such third party to provide us with such information.
 
How do we use this information?
Our use of your personal data will always have a lawful basis. We use the information we collect to process bookings, answer queries, process purchases and to provide our hotel and restaurant facilities.
 
We may use information collected from the website, via cookies or direct input to personalise your repeat visits to our website and send triggered emails to you. In common with most websites this website may log the IP address of each visitor to keep it running reliably and for protection of the website and users. If you choose to disable the cookies it will affect the functionality of this website.
 
We may use your information to meet and comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body which are binding on us; and for purposes which are reasonably related to the aforesaid.
 
Any information shared with us would be available to any staff to which it is necessary to process our services, queries, bookings, accounts etc…
 
We will not share your information with third party for marketing purposes.
 
We may disclose personal information as permitted by law. For instance if asked by the authorities, police or HMRC for the purposes of prevention or detection of crime.
 
We will not transfer any information overseas.
 
Staff information will be shared with our pay roll department, prospective employers, educators and examining bodies, central government and police and security organisations.
 
Careers


You may submit your CV if you’re interested in working with us to relax(at)mulberrytree.co.uk. This information may include:
  • Personal details
  • Employment details
  • Education
  • Salary history
  • Other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at relax(at)mulberrytree.co.uk.
 
Transaction and information security
We take the security of your information very seriously. Whilst we take organisational measures to safeguard the personal data you provide to us, no transmission can ever be guaranteed secure. Consequently please be aware that we cannot guarantee the complete security of any personal data sent over the internet whilst in transit, or by telephone. Sending such information is entirely at your own risk.
 
How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it. For more information, please feel free to contact us at: relax(at)mulberrytree.co.uk
 
Your choices
You have the right to request a copy of the personal information that the Mulberry Tree holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: relax(at)mulberrytree.co.uk.
 
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
 
Changes to this statement
THE MULBERRY TREE will occasionally update this Privacy Policy to reflect company and customer feedback. THE MULBERRY TREE encourages you to periodically review this statement to be informed of how THE MULBERRY TREE is protecting your information.
 
This policy was last updated in September 2026.
 
THE MULBERRY TREE welcomes your comments regarding this Privacy Policy. If you believe that THE MULBERRY TREE has not adhered to this Privacy Policy, please contact THE MULBERRY TREE at relax(at)mulberrytree.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
 

Links to Third Party Websites

Our website contains hyperlinks to some other websites. This information is supplied in good faith, in case it is of interest or use to website users. We are not responsible for the content or functionality of any of these external websites – but please let us know if a link is not working.

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience and remember where you are on the website.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

  • Functional Cookies
  • Track the pages you visits via Google Analytics
  • Allow you to share pages with social networks such as Facebook
  • Allow you to share pages via Add This

To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.
This website will not share any personal information with third parties.

Disclaimer

The Mulberry Tree and the hosts of this site accept no responsibility for and exclude all liability in connection with browsing this site, use of information on this site and downloading any material from it including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements.

The information contained in this website may include opinions or views , which unless expressly stated otherwise, are not those of the Mulberry Tree or any associated company or any person in relation to whom they would have vicarious liability or responsibility.

Whilst we hope you find the contents of this website interesting and informative, the contents are for general information purposes only and do not constitute advice. We believe the contents to be true and accurate as at the date of writing but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances.

You are prohibited from posting or transmitting to or from the site any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material that would violate any law.

Information may be changed or updated without notice. The Mulberry Tree may also make improvements and/or changes in the products and/or services and programmes described in this information at any time without notice.

Any links to third party websites are provided solely for the purpose of your convenience. Links made to other sites are made at your own risk and the Mulberry Tree accept no liability for any linked sites. When you access a non-Mulberry Tree Website, even one that might contain the Mulberry Tree logo, please understand that it is independent from the Mulberry Tree and the Mulberry Tree has no control over the content of that website.
Further, a link to a non-Mulberry Tree website does not mean that the Mulberry Tree endorses or accepts any responsibility for the content or the use of such website. We have not tested any content, software feature or links found on any sites linked to and do not give any representation regarding the quality, safety, suitability or reliability of any of them or any of the material contained in them.

Users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

This website is not guaranteed to be free from any so-called computer viruses and it is strongly recommended that you check for such viruses before down-loading it to your computer equipment.

The Mulberry Tree, Station Road
Attleborough NR17 2AS
Tel. 01953 452124
Fax. 01953 458150
Email. relax(at)mulberrytree.co.uk
VAT No. 812 4052 72

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